A Note About Children.
We do not intentionally gather Personal Data from visitors who are under the age of 13. The Site is directed toward and designed for use by persons aged 13 or older. &pizza will not approve applications of, or establish or maintain registrations for any child whom &pizza knows to be under the age of 13. &pizza does not solicit or knowingly collect personal information as defined by the U.S. Children’s Privacy Protection Act (“COPPA”) from children under the age of 13. If &pizza nevertheless discovers that it has received personal information from an individual who indicates that he or she is, or whom &pizza otherwise has reason to believe is, under the age of 13, &pizza will delete such information from its systems. Additionally, a child’s parent or legal guardian may request that the child’s information be corrected or deleted from our files by contacting us as set forth in the section entitled “Contact Us” below. Personal data for persons under the age of 16 shall not be used or stored by &pizza without consent.
A Note to Users Outside of the United States.
Types of Data We Collect.
Personal Information You Provide to Us.
We may collect Personal Data from you, such as your first and last name, gender, phone number, e-mail and mailing addresses, and password, in a variety of ways, including, but not limited to, when you create an account for our Services (“Account”), when you text or call us, when you place an order online, or when you access a marketing offer or reward.
We retain information on your behalf, such as past orders through your Account. When you place an order on the site to pick up in one of our stores, we collect information necessary to process your order. However, all payment processing information on the Site or Services is processed by service providers as detailed in this policy, and we will not have access to or see your credit card payment information as part of such transaction.
If you use our Services on your mobile device, including through our Application(s), we may collect your phone number and the unique device id number.
If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising. If you want to deactivate this feature, you can either reinstall the Application(s) or deactivate GPS on your mobile device for the &pizza Application.
Our mobile homepage lets you store preferences like your preferred location and notification preferences. We may associate these choices with your ID or the mobile device, and you can edit these preferences at any time on our mobile homepage.
When connecting to our Services via a service provider that uniquely identifies your mobile device, we may receive this identification and use it to offer extended services and/or functionality.
Certain Services, including mobile ordering, may require our collection of your phone number. We may associate that phone number to your mobile device identification information.
If you provide us feedback or contact us via e-mail, phone, or text message, we will collect your name and associated contact information (e-mail address, phone number, etc. ) as well as any other content included in the communication, in order to send you a reply.
We may also collect Personal Data at other points in our Site or Services where we notify you that Personal Data is being collected. If you tell us where you are, we may store and use that information to provide you with location-based information.
You may choose to voluntarily disclose other information when using the Site or Services that we do not request, and, in such instances, you are solely responsible for such information. You can always refuse to supply personal information, but it may prevent you from engaging in certain Site-related activities or other Services as a result of related functionality.
Information Collected via Technology .
Information Collected by Our Servers.
In order to make our Site and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
If you decide that this isn’t for you, feel free to visit this page to opt out: https://policies.google.com/technologies/ads
Please be aware that, even if you are able to opt out of Google Analytics or other kinds of interest-based advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain interest-based advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks).
&pizza is not responsible for effectiveness of, or compliance with, any third parties’ opt out options or programs or the accuracy of their statements regarding their programs.
Information Collected from Third Party Companies.
We may receive Personal Data and/or Anonymous Data about you from companies that provide our Services. We may add this information to the information we have already collected from you via our Site and Services.
We may also collect non-personal information from your mobile device if you have downloaded our Application. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the Application(s), and information about the type of device you use. In addition, in the event our Application(s) crash on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our Application(s). This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
If you utilize the &pizza Services in connection with delivery of &pizza orders, please be advised that your telephone number and other personal contact information will be shared with the provider of the delivery service, including DoorDash, Uber, or Relay to enable deliveries to be made by these service providers. Further, in connection with any orders placed for delivery, you consent to receive delivery status updates by e-mail, text messages, and telephone calls from the delivery service and its delivery drivers.
DoorDash Delivery Service
Uber Delivery Service
Relay Delivery Service
Use of Your Personal Data.
In general, Personal Data we collect is used for the primary purposes for which it was collected, namely, to respond to requests that you make, or to aid us in serving you better. &pizza does not sell your Personal Data to third parties under any circumstances. We use your Personal Data in the following ways:
- Administer your Account;
- Fulfill your orders, including by communicating them to our local stores;
- Provide you with Services and customer support;
- Run a promotion, contest, survey, or other Website feature;
- Tailor the features of the Site or Services to you;
- Respond to your requests, resolve disputes and/or troubleshoot problems;
- Communicate with you about the Site and the Services; and
- Secondary purposes that are related to a purpose for which we collected it, where you would reasonably expect us to use your Personal Data for that secondary purpose.
- We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.
Disclosure of Your Personal Data.
Third Parties Designated by You.
When you use the Site or Services, the Personal Data you provide will be shared with the third parties that you authorize to receive such information.
Third Party Service Providers.
We may share your Personal Data with our third party service providers that help us provide Services that we offer you through our Site and/or Services, and such third party service providers are contractually obligated to maintain the confidentiality and security of that information.
Social Networking Sites.
Third Party Websites.
Your Choices Regarding Your Information. You have several choices regarding use of information on our Site and Services:
If you decide at any time that you no longer wish to accept cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided below.
1. We may offer communications via SMS texts or similar technology (including via automatic telephone dialing equipment, if we received the appropriate consents from you in accordance with applicable law) sent by &pizza or any of its service providers, such as when we send you text messages to confirm, process and notify you about the status and pickup location of an order you place with us, or for any customer service, account-related or marketing purpose.
2. You can cancel the SMS service at any time. Just text “STOP” to 200-03. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword #HELP for more assistance, or you can get help directly at [email protected].
4. Carriers are not liable for delayed or undelivered messages
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You may receive several messages per week. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Retention of Personal Data
Changing or Deleting Your Personal Data.
Security of Your Personal Data.
For online payments we use the payment services of Stripe
We do not process, record or maintain your credit card or bank account information. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to https://stripe.com/privacy.
We are committed to protecting the security of your Personal Data.
We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your Account information. Please do not disclose your Account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, therefore, while we use reasonable efforts to protect your Personal Data, we cannot guarantee its absolute security.
Your California Privacy Rights
California’s Consumer Privacy Act (“CCPA”) permits &pizza customers in California to request certain details about how their Personal Data, is stored and used, including specifically the right to request;: (1) access to your Personal Data stored by &pizza; (2) a copy of your Personal Data stored by &pizza in a readily usable format; (3) deletion of your Personal Data where provided by applicable law; (4) withdrawal of your previously provided consent concerning use of your Personal Data; and (5) removal of user generated content posted to our Site and Services (where such removal is feasible for example backups may contain such content that cannot be removed). Sharing your information is optional and if you refuse to share your Personal Data for marketing purposes as outlined above, this will not impact your right to use of our Site or Services, however certain functionality may be limited as a result of the use of such information.
California residents may make such a requests by submitting a data deletion request to https://survey.andpizza.com/jfe/form/SV_8Cgt27USf2Z1haK?form=ccpa, and &pizza shall respond within forty-five (30) days of receipt of such request. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that &pizza is not required to respond to requests made by means other than through the provided email address or mail address.
Your European Privacy Rights
The Site and Services is controlled within the United States of America. Those who choose to access the Site or Services from locations outside of the United States do so on their own initiative, and are responsible for compliance with local laws if and to the extent local laws are applicable.
&pizza does not represent that the Site, Services, or content is appropriate outside the United States of America.
If you are a person whose data is subject to the EU General Data Protection Regulation (“GDPR”) , you have the right to access, rectify, or erase any personal data we have collected about you through the Site or Services. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Site or Services. In addition, you have the right to ask us not to process your Personal Data (or provide it to third parties to process) for marketing purposes, profiling, statistical, scientific or research purposes or purposes materially different than for which it was originally collected or subsequently authorized by you (other than if anonymized). You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
To exercise any of these rights, by submitting a request to https://survey.andpizza.com/jfe/form/SV_8Cgt27USf2Z1haK?form=gdpr and specify which right you intend to exercise. We will respond to your request within thirty (30) days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfil the purposes for which it was collected, and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
If you have any issues with our compliance, you have the right to lodge a complaint with an GDPR supervisory authority.
Text Us: (202) 839-8576
By email: [email protected]
By mail: &pizza
611 Pennsylvania Ave SE
Washington DC 20003-4303